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  • Because QUALITYT MATTERS!

Exceeding Your Expectations

Olidia Medical is a full-service Home Care provider.
We are a one stop shop for nursing care, Residential Home care, durable medical equipment, medical transportation and EMR Services.

We Are A Professional TeamYOU CAN CONTACT US ANYTIME
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WARD WINNING CARE

This means that we have licensed respiratory therapists who are available 24 hours a day to support our patients and as well as a detailed training and follow up program to ensure our patients are safe at home.

 

 

 

ONGOING EDUCATION AND FOLLOW UP

We know that being at home with respiratory equipment can be a bit scary. That’s why our Respiratory Therapist or Respiratory Technician will spend as much time as necessary to train our patients and their caregivers on their home respiratory equipment. For our more critical patients who are on ventilators, our respiratory therapists perform home visits 5-6 times within the first month to reinforce proper technique, and at least monthly thereafter.

 

 

PATIENT ADVOCACY

Our goal is to support our patients in their endeavor to live fulfilling lives at home with their loved ones. We know that our patients and their caregivers look to us as a resource for their respiratory needs. That is why we maintain constant communication with our patients, their caregivers, and their physicians to ensure that we always have the best plan of care for our patients.

 

A passion for putting YOU first

Our vision is to improve our client satisfaction working every day to improve the quality of healthcare provision and build a relationship of caring, trust, compassion with you, our client and your loved ones.

12/9 2005

BUILDING YOUR TRUST

We work to demonstrate our dedication to your issues, improve your trust and build a stronger relationship with you and your family. To do that, we are punctual with appointments, responsive with requests, and available around the clock.
We are dependable and follow through with your worries and requests, keep the lines of communication open and don’t leave things unresolved.

11/12 2005

A GENIUNE EXPRESSION OF CARE

From the beginning we want you to feel important as we set the stage for a mutually positive relationship.
We interact directly with you to address and resolve issues, and show that we genuinely care about them above and beyond.

9/26 2005

BUILDING A BOND AND LETTING IT SERVE AS A PLATFORM

As much as we can, we avoid using automated tools, pagers, or text messages to answer your complaints or requests. We believe that the sooner we answer your concerns in an honest, dedicated and caring way, the more likely we are to build a relationship of trust and loyalty with you.
We believe that the first step to creating a good client-agency experience is building a bond and letting that platform serve as the basis of further interaction.

11/12 2005

TRANSPARENCY AND PREDICTABILITY

We are proactive when issues arise with our you or your loved one.
We alert you and other stakeholders of possible changes in your care and the agency operations in advance. We believe that an unwelcome surprise can cause a negative experience with our agency.

12/9 2005

RESPECT AND HUMILITY

We provide a patient-centered approach to healthcare. We make sure that our employees know that courtesy is the cornerstone of the communication with you. It is not acceptable to be rude or come out too opinionated.
We try to be respectful and humble and apologize for mix-ups without pride or arrogance, even if it truly was not our fault.

11/12 2005

LISTENING AND RESPONDING TO FEEDBACKS AND CONCERNS

As we work to improve the quality of our healthcare provision, we take your feedback seriously. We take the time to listen to your concerns and timely respond to your requests or complaints.
We believe that the more we acknowledge and address your needs, goals, and preferences, the more likely we are to have a memorable healthcare experience.